B2C & B2B portal and sales service for requesting room booking and catering. Built on Salesforce & Episerver. In use in Finland. Portal has several restaurants. Delivery to reserved room or pick-up from restaurant. Payment method: Invoice for registered customers. Otherwise payment with cash/credit card upon pick-up/delivery.
Selling point
Easy organization of meetings and events.
Benefits for Fazer
More sales.
Benefits for client
N/A (open restaurants, any company can make the order).
Benefits for guest
Easy to find suitable meeting & event rooms and offering.
Pricing model
N/A.
Price for restaurant
Depends how BU handles the split for ICT pool costs, maintenance & license fee depends on how many restaurants the BU has.
Requirements for restaurant
Eija to check.
Requirements for HQ
Fazer Sales Service organization processes the order requests and maintains the offering in the solution.
Requirements for client
N/A. (any B2B customer can register and make orders. Unregistered customers can only request booking).
Facts of the solution
Developed by Fazer
Technical specifications
Build on Episerver and Salesforce
Maturity
Differentiation. In use in Finland (approx. 20 locations). Development on-going (e.g. TCPOS integration)
Countries available
Finland
Contact people
Maire Nylund, Sanna Jousala, Eija Andström-Saarinen
Picture
http://www.kokouksetjajuhlat.fi/