Roidu is a tablet based survey solution that is widely used by Fazer Cafés. The solution can be used either for collecting continuous impulse feedback or for researching guests more thoroughly. The feedback is real-time, so whenever feedback is given, the restaurant gets it right away.
Selling points
Operational excellence and continuous improvement
Benefit for Client
Being able to receive information about how satisfied guests are.
Benefit for Guest
Being able to express how they feel about Fazer's services
Benefit for Fazer
Being able to receive information about how satisfied guests are.
Pricing model
The pricing per a restaurant is ~120 € per month / restaurant.
The service includes survey implementation, online reporting, devices, internet connection and branded stands. Quite expensive
Facts about the solution
Roidu utilizes iPads and Android tablets, and the system can be set up with asking only 1-2 questions or more, depending on the restaurant’s need. Surveys can be published and changed remotely over the internet without visiting the location. Research data is stored in cloud and can be viewed and analyzed centrally or on local level for quick reaction.
The results is gathered to an online reporting portal where each restaurant has a real-time access to. In addition, the results can be sent to the restaurant by email if wanted.
Fazer Food Services Finland has tested Roidu in restaurants during 2015. The system worked well, the restaurants got a lot of feedback, and appreciated the system a lot.
Maturity
In use in all Fazer Cafes in Finland. Tested in FFFI in 2015 in 3 sites
Countries available
Finland
Contact People
Johanna Koskenkorva-Tapiala